Exchange Policy

We accept exchanges for items in original, unworn condition. Exchanges must be initiated within two weeks of receiving your order, with the exception of holiday orders placed November 9- December 24, which are eligible for exchange until January 10 or two weeks after receipt, whichever is later.

 

To start an exchange, email us at noelle@noellemunozjewelry.com. Please include your order number and the item you wish to exchange.Eligibility

• Item must be in original condition, unworn, and with original packaging.
• Products must be shipped back in a box, not in a pouch or envelope, to protect the jewelry during transit.
• We are not responsible for items lost in shipping or items damaged due to improper packaging.

Shipping Your Exchange:
Customers are responsible for return shipping costs. You may:

• Purchase a return label from us (email us for details), or
• Arrange your own insured shipping.

Sale Items:
Sale items may be exchanged unless marked Final Sale in the product description.

Custom Orders:
Custom designs and customized pieces are final sale and cannot be exchanged.

Damages & Issues:
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us right away so we can evaluate and make it right.

Exchange Value:
Any difference in price will be issued as a store credit gift card. This credit can be applied toward a future purchase.

Refunds:
We do not offer refunds to the original payment method. Exchanges only.